Technical FAQ

API documentation

• Local server implementation for the sake of security and privacy
• Do you offer local API?
• How to get started with Platform APIs?

Probes

• Why the external readings of the TH30S-B probe just shows up for a few seconds then vanish?
• Instructions of Ubibot Probes

Account Registration

• Why couldn't I receive the verification email for registration?
• Account registration without subscription

Device Related Physical Problems

• How to find the MAC address of the device?
• The difference between Mini-USB and Micro-USB ports on WS1

Power

• When to change batteries?
• Very fast battery consumption due to electricity leakage when used in extreme humid environment
• USB power supply
• Battery life and brands of batteries recommendedation

Troubleshooting Connection Issues

• WiFi SSID was not detected during the WiFi setup
• What should I do if the WiFi connection fails?
• Failure to setup the device via the UbiBot App

Alerts and Notifications

• What's the content of the SMS, voice call, app notification and email alerts?
• The difference between Once-only alert and Continuous alert.
• Not receiving notifications any more for a sensor/offline alert
• How to setup alerts?

Sensor Placement

• How do I mount the device?

Sensor Readings

• Why does the device temperature differs from the external temperature?
• Introduction of Vibration Index of WS1 Device
• No display of external humidity readings on the WS1 Pro screen
• Accuracy issues and concerns
• Temperature Calibration